Refund Policy

Our Commitment to You

At Instant Brand, we want you to be completely satisfied with your brand identity. We understand that AI-generated content may not always meet your expectations, which is why we offer a fair and transparent refund policy.

Satisfaction Guarantee

This guarantee applies to your first brand generation. We believe in our product and want you to try it risk-free.

Refund Eligibility

You are eligible for a refund if:

• You request a refund within 7 days of your purchase
• It is your first purchase or first brand generation
• You have not downloaded or commercially used the generated assets
• You experienced technical issues that prevented generation

Refunds are generally not available if:

• More than 7 days have passed since your purchase
• You have already downloaded and used the brand assets commercially
• You have requested multiple refunds previously (abuse prevention)
• The purchase was made with a promotional or discounted offer that excludes refunds

One-Time Purchase Refunds

Instant Brand is a one-time payment product — there are no subscriptions or recurring charges. For the $19 Complete Brand Kit:

• 30-day money-back guarantee: Request a full refund within 30 days of purchase if you're not satisfied.
• No cancellation needed: Since there's no subscription, you won't be charged again after your purchase.
• Your assets are yours forever: Even after a refund is processed, any assets you downloaded remain yours under the commercial license.

To request a refund, contact our support team at support@instant-brand.com with your purchase email.

How to Request a Refund

To request a refund, please follow these steps:

1. Email us at support@instantbrand.ai with the subject line "Refund Request"
2. Include your account email and the date of purchase
3. Tell us why you're requesting a refund (optional, but helps us improve)
4. We'll respond within 2 business days to confirm your refund

Refund Processing

Once your refund is approved:

• Refunds are processed within 5-10 business days
• The refund will be credited to your original payment method
• You will receive an email confirmation when the refund is processed
• Access to generated assets may be revoked upon refund

Exceptions

We may make exceptions to this policy at our discretion, particularly in cases of:

• Technical failures on our end that prevented proper service delivery
• Billing errors or duplicate charges
• Documented service outages during your generation period
• Extenuating circumstances on a case-by-case basis

Chargebacks

We encourage you to contact us directly before initiating a chargeback with your bank or credit card company. Chargebacks incur fees for both parties and take longer to resolve. We're committed to resolving any issues quickly and fairly through direct communication.

Contact Us

If you have any questions about our refund policy or need assistance, please reach out:

Email: support@instantbrand.ai
Response Time: Within 2 business days